As you probably suspect, we get hundreds of e-mails everyday. While we'd love to answer every one personally, the sheer volume we receive makes that impossible, so we've created this area to deal with the most commonly asked questions.
About Sony Music Entertainment Canada Inc. and Myplay.com
- What is Myplay.com and how is it related to Sony Music Entertainment Canada Inc.?
- How many Canadian artists do you have on your roster?
- Who creates the artists' websites?
- I'm working on a project about the music industry for school. (Insert music industry/Sony Music Entertainment Canada Inc. related question here)?
- I bought a CD/received a CD as a gift recently and there's something wrong with it. Can I get a replacement through you?
- I bought a CD player recently and it doesn't work.
Demo Tapes and Lyric Submissions
- My band is really amazing, please listen to my demo...
- All my stuff is in mp3 format. Can I just e-mail you the files or send you a URL to save on postage?
- I have so many amazing songs! Should I send my demo in volumes?
- How on earth can I pick just three or four songs for my demo? What do you want to hear?
- What else should I include with my demo?
- I've checked my voicemail and inbox every half-hour, it's been a whole day and you still haven't contacted me! When should I expect to hear from you?
- Hey! I want my demo back!
- I'd like to use (insert artist name here)'s song for my project. How do I get permission?
Artists, Music and Touring
- (insert favourite artist name here) is playing my town and I want tickets! How can I get 'em?
- Can you send me free tickets to see (insert favourite artist name here)?
- When is (insert favourite artist name here) coming to my town?
- All the tour dates for (insert favourite artist name here) have been announced, but my city's not on the list! Why are you doing this to me?
- I'm (insert favourite artist name here)'s biggest fan in the world and I want a backstage pass to their show.
- I want to write (insert favourite artist name here) a fan letter. Where can I send it?
- What if I want to write to Justin Timberlake, Shakira or Britney Spears?
- Can you send me (insert favourite artist name here)'s autograph?
- I heard that (insert favourite artist name here) is (insert rumour here). Is this true?
- When is (insert name of live concert tape/single/rare song here) going to be released?
- Would it be possible for (insert favourite artist name here) to perform or speak at my upcoming charity event?
- Where can I find the sheet music for (insert song here)?
- Can (insert favourite artist here) come and play at my wedding, birthday party, basement gathering, etc?
- How do I set up an interview with a Sony Music Entertainment Canada Inc. artist?
I wanna rock your world... (a.k.a. I want a job)!
- Where do I send my resume?
- What job openings do you have?
- I keep checking the Careers section, but there's never any jobs advertised! Do you really post your job openings online?
- Does Sony Music Entertainment Canada Inc. offer internships?
- I would like to join the Sony Music Entertainment Canada Inc. Street Team. What do I do?
The Internet Is Busted
About Sony Music Entertainment Canada Inc. and MyPlay.com
Sony Music Entertainment Canada Inc. recognizes the uniqueness of Canadian culture in all its diverse forms and is committed to signing, developing and promoting Canadian talent.
1. What is Myplay.com and how is it related to Sony Music Entertainment Canada Inc.?
Myplay.com is a site developed by Sony Music Entertainment Canada Inc.that provides access to videos, photos, news and information about all of our artists.
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2. How many Canadian artists do you have on your roster?
The number of artists on our roster is always changing. We have some of the best Canadian talent around, check out the artists section for a list of artists that are currently signed with us or have been in the past, as well as our international artists.
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3. Who creates the artists' websites?
Sony Music Entertainment Canada Inc.'s New Media team works with our artists to create sites that reflect their music and vision.
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4. I'm working on a project about the music industry for school. (Insert music industry/Sony Music Entertainment Canada Inc. related question here)?
Unfortunately, we don't have the resources to give you the answers you are looking for. Our only advice to you is to head to the library and to use the Internet as a research tool. There are a number of books and websites that can help you.
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5. I bought a CD/received a CD as a gift recently and there's something wrong with it. Can I get a replacement through you?
Yes, we can supply you with a replacement if you return the CD to us (you do not need to include the case or booklet in your mail). The shipping cost of a single disc will be covered by a regular stamp.
Please address the CD to:
Sony Music Entertainment Canada Inc.
Attn: Customer Service
150 Ferrand Dr, Suite 300
Toronto, ON
M3C 3E5
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6. I bought a CD player recently and it doesn't work.
Sony Music Entertainment Canada Inc. produces pre-recorded music (CDs, Tapes), not Sony hardware products. The Sony Electronics site for Canada can be found at http://www.sony.ca. They have a customer service section that can assist you in finding the help you need, including addresses of service centres.
If you wish to speak to Sony Hardware in Canada, contact: 1-877-899-7669 or (416) 499-7669 for the customer information centre
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Demo Tapes and Lyric Submissions
1. My band is really amazing, please listen to my demo...
Our A&R folks would love to hear it! When you send us your demo, please keep in mind that we do not return demos and that we will only be in contact with you if there is interest in your material.
Here's the address to send us your demo:
Sony Music Entertainment Canada Inc.
Attn: A&R Department
150 Ferrand Dr, Suite 300
Toronto, ON
M3C 3E5
Start licking those stamps!
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2. All my stuff is in mp3 format. Can I just e-mail you the files or send you a URL to save on postage?
No. For a number of reasons, demos will only be accepted by post.
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3. I have so many amazing songs! Should I send my demo in volumes?
While our A&R people are amazing - some say almost superhuman - they just don't have the time to listen to 10 or 11 of your songs. You should pick out three or four songs that are your strongest and best showcase your talent.
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4. How on earth can I pick just three or four songs for my demo? What do you want to hear?
We want to hear your talent and originality. A quality piece of work with a great voice or voices. We want to hear great songs and great ideas. Show us that you have a real understanding of what you do in whatever genre of music you work in. Show us your passion, baby! While your cover of Cyndi Lauper's "SheBop" might be breathtaking, we'd rather hear your songs.
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5. What else should I include with my demo?
Along with your music, you may want to include a brief bio and picture. Don't forget to include contact information. We can't tell you we like your stuff if we don't know who you are or where to find you!
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6. I've checked my voicemail and inbox every half-hour, it's been a whole day and you still haven't contacted me! When should I expect to hear from you?
Once again, although our A&R department is incredible, they have a lot of music to listen to. It could take as long as two months to get back to you. Please remember that we only contact you if interested in your material.
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7.Hey! I want my demo back!
Sorry. We do not return demos. Please don't bother sending anything that you need returned to you.
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9. I'd like to use (insert artist name here)'s song for my project. How do I get permission?
For information on how to license our music go to: www.increasevolume.com
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Artists, Music and Touring
1. (insert favourite artist name here) is playing my town and I want tickets! How can I get 'em?
Sony Music Entertainment Canada Inc. does not deal directly with ticket sales. We suggest that you get in contact with your local ticket agency such as http://www.ticketmaster.ca for details.
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2. Can you send me free tickets to see (insert favourite artist name here)?
Unfortunately, since we do not deal directly with ticket sales, we cannot provide free tickets.
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3. When is (insert favourite artist name here) coming to my town?
Sony Music Entertainment Canada Inc. posts concert dates online as soon as they are officially confirmed. For a list of upcoming dates please visit our Tour section.
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4. All the tour dates for (insert favourite artist name here) have been announced, but my city's not on the list! Why are you doing this to me?
There might not be a specific reason why this artist will not be performing in your town. Sometimes it's a matter of time constraints, sometimes concert promoters do not ask the bands to perform in certain cities. They may make it to your town in the future, so be patient.
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5. I'm (insert favourite artist name here)'s biggest fan in the world and I want a backstage pass to their show.
As I'm sure you can imagine, we get lots of requests for backstage passes. Usually we do not have passes available to give out. The ones we do have are often distributed through contests. When all else fails, try luck!
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6. I want to write (insert favourite artist name here) a fan letter. Where can I send it?
You can write any of our Canadian artists a fan letter by e-mail c/o Sony Music Entertainment Canada Inc., webmaster@sonybmg.ca. All the mail we receive for Canadian artists is forwarded to artist management. Since our artists get so many e-mails, we can't guarantee a response.
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7. What if I want to write to Justin Timberlake, Shakira or Britney Spears?
To write to the international artists on Sony Music Entertainment Canada Inc., visit their official websites and find out how to get in touch with them. Please don't use the address above, because we won't forward your message.
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8. Can you send me (insert favourite artist name here)'s autograph?
Unfortunately, we do not just give away autographed pictures or posters. We reserve autographed items for contests and special events, so please watch for upcoming promotions in our Contest section or at the specific artist's website. For instance, fans have had the chance to win flights to see their favourite artists in exotic cities; and other fans got autographed CDs and more just for entering to win. You might also want to try a fan club if available. Fan club information can also be found on the artist's websites. E-mailing lists for the artists also have cool contests. Check out the artist's site for information on how to join the e-mailing list if available.
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9. I heard that (insert favourite artist name here) is (insert rumour here). Is this true?
Sony Music Entertainment Canada Inc. focuses on the musical career of our artists. Unfortunately, we do not have the answers to questions about their personal lives...In fact, sometimes the fans know more than we do! You can find other fans in the chat and discussion areas of the artist sites.
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10. When is (insert name of live concert tape/single/rare song here) going to be released?
All upcoming release information is posted on the artist sites as soon as we have the official information. This includes home videos and singles. Please check back for updates on new releases.
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11. Would it be possible for (insert favourite artist name here) to perform or speak at my upcoming charity event?
Please try and contact the artist's management. Unfortunately we are unable to pass on a contact name and phone number due to the high volume of requests for this information. Try looking for the name of their management and more information in your CD's liner notes.
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12. Where can I find the sheet music for (insert song here)?
Unfortunately, Sony Music Entertainment Canada Inc. does not deal directly with our artists' sheet music. You can try finding what you're looking for at sites like http://songfile.snap.com/sheet_home.html
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13. Can (insert favourite artist here) come and play at my wedding, birthday party, basement gathering, etc?
Well, to answer simply, they probably can't. As much as our artists would love to be at the special events of their fans, most have extremely hectic schedules and are unable to do such private shows.
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14. How do I set up an interview with a Sony Music Entertainment Canada Inc. artist?
Requests for interviews and reviews are handled by Sony Music Entertainment Canada Inc.'s publicity department. Established publications should direct inquiries appropriately. You may also email your request to Sony Music Entertainment Canada Inc.'s webmaster@sonybmg.ca. Requests sent to the general email address will be forwarded as appropriate.
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I wanna rock your world... (a.k.a. I want a job)!
1. Where do I send my resume?
You can apply online in our Careers section. Human Resources keep resumes on file for at least six months. We do work from our resume bank, and review resumes submitted through our website. We do not keep resumes that are submitted any other way.
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2. What job openings do you have?
When we have job openings, they're posted in the Careers section as well as on job boards.
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3. I keep checking the Careers section, but there's never any jobs advertised! Do you really post your job openings online?
We do! If there's no job advertised in your field, send your resume through one of the "Future Opportunities" links of the Careers section.
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4. Does Sony Music Entertainment Canada Inc. offer internships?
Yes we do. If you're interested in becoming an intern, please visit our Careers section.
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5. I would like to join the Sony Music Entertainment Canada Inc. Street Team. What do I do?
Want to be a part of the coolest team in Canada? Why not join the Sony Music Entertainment Canada Inc. Street Team?
You can get cool free stuff like CDs, t-shirts, stickers and posters simply by helping spread the word about Sony Music Entertainment Canada Inc. artists online, within your school, neighbourhood, and local hang out spots.
Sound like fun? Drop us an email to find out more....
Nader Zananiry - nader.zananiry@groundworksmarketing.com
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The Internet Is Busted
1. I encountered a server error or an error with a page, image, media file, etc. What should I do?
Please tell us about it. Blissful ignorance is nice but we prefer to know when there are problems on the site! We are constantly working to improve myplay.com and we appreciate all feedback. Therefore, if you have had problems accessing anything our site, please contact our Webmaster.
Please specify "Website Technical Problem" as the subject, and tell us:
* the URL you were trying to access when the error occurred
* the sequence of events that led up to the error
* what browser/version you were using
* what operating system/platform you were using
We will look into the problem to ensure that you and other visitors do not encounter the same frustration again.
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