We offer e-mail support in English (24/7) and in Spanish, French, German, Italian, Portuguese and Dutch on weekdays between 08:30 AM – 05:00 PM CET (excluding public holidays). To get in touch with our customer service team please click on the "contact us" link at the bottom of each MyPlay Direct store, and be sure to include your e-mail and order number. We answer most e-mails within two business days.

MyPlay Direct is dedicated to connecting fans with the artists and the music they love. With the hottest tracks and videos, up-to-the-minute news and artist updates, and special (and often exclusive!) products from the biggest names in music, MyPlay Direct is the one stop shop for the true music fan. MyPlay Direct, Inc. is a division of Sony Music Entertainment (a wholly owned subsidiary of Sony Corporation of America).